- Home
-
Products & Services
Products & Services
BT offers a wide range of products and services to help your business cope with today's increasingly complex global communications. Choose one of these products or services to learn how we can help.
Voice Services
Customer Relationship Management
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Cloud Contact
- BT Inbound Contact
- Telenumbers
Unified Communications & Collaboration
-
Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
-
Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
Contact Centre solutions – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I help my business communicate effectively?
What does effective communication mean to your business?
How can I create a customer focused organisation?
Being customer-focused means treating every customer as an individual, and enabling them to do business with you.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
How can I react to change effectively?
For many organisations it’s a lack of integration in core IT and communication infrastructure.
-
About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
-
Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
-
BT Business Today
BT Business Today
BT Ireland’s Newsletter for Irish Business.
BT Business Today latest
Sign up for BT Business Today: email: business@btireland.com with “BT Business Today” in the Subject line.
News and Media
Read the latest press releases here...
| 14th May 2013 |
 |
BT Wi-FI Hits Five Million Hot-SpotsNearly 189,000 hot-spots in Northern Ireland |
| 10th May 2013 |
|
BT Ireland Revenues up 4% in 2012/13Increased demand for fibre broadband and networked IT services helps boost BT’s performance in Northern Ireland |
| 10th May 2013 |
|
Northern Ireland: BT Ireland Revenues up 4% in 2012/13Investment in communications infrastructure, and strong demand for networked IT services, help boost BT’s performance in Ireland. |
| 9th May 2013 |
 |
BT Sport Free for Millions of HomesBT today promised to return sport to grassroots fans as it revealed BT Sport will be free to any consumer BT broadband customer. |
| 2nd May 2013 |
 |
The big 50 – BT Young Scientist celebrates milestone year and illustrious historyAn Taoiseach Enda Kenny TD was the first to wish the BT Young Scientist & Technology Exhibition a Happy 50th Birthday today at the launch of a milestone year for the exhibition. |
| 2nd May 2013 |
 |
The big 50 – BT Young Scientist celebrates milestone year and illustrious historyStudents from Wellington College Belfast were among the first to wish the BT Young Scientist & Technology Exhibition a Happy 50th Birthday today at the launch of a milestone year for the exhibition. |
| 1st May 2013 |
 |
Cisco ‘Partner of the Year’ award completes a triple win for BT IrelandBT Ireland is celebrating after scooping Cisco’s ‘Partner of the Year 2012’ title this week, completing a trio of awards for the IT & Communications provider after it also picked up ‘Partner of Year 2012’ from both Avaya and EMC in recent months. |
| 29th April 2013 |
|
A Fibre Bright Future for Northern IrelandStudy reveals how fibre could offer £750million boost to NI Economy. |
| 10th April 2013 |
 |
Lucky 13!Business Journalists Corporate Challenge to raise funds for Dublin Simon Community - 13th Consecutive Year of Corporate Challenge. |
| 26th March 2013 |
 |
Spurs star Gareth Bale joins BT's Sporting TeamSpurs and Wales hero Gareth Bale has signed up to become a BT Ambassador. He will feature in TV adverts for the new BT Sport channels as well as regularly appearing as a guest. |
| 22nd March 2013 |
 |
BT Ireland named EMC Irish Partner of the yearBT Ireland has scooped the ‘Irish Partner of the Year’ award at the annual EMC Partner Awards which took place last night at the Dylan Hotel in Dublin. |
| 14th March 2013 |
 |
Crossgar phone box is first in Northern Ireland to be transformed into potential life saver.A BT phone kiosk in Crossgar, County Down has become the first in Northern Ireland to be transformed into a potential life saver - thanks to an initiative by BT, the British Red Cross, Down District Council and the local community. |
| 12th March 2013 |
 |
BT Sport sign England legend Lawrence Dallaglio to be lead rugby expertFormer England captain Lawrence Dallaglio has signed with BT Sport to become its leading rugby union expert. |
| 7th March 2013 |
 |
Ireland's secondary school students shine at the 2013 BT Young Scientist Business Bootcamp50% of students surveyed at BT Business Bootcamp feel that they do not need to leave Ireland to fulfill their full career potential |
| 4th March 2013 |
 |
Tomorrow’s Edisons and Zukerbergs get creative at BT’s Innovation & Mentoring Skills CampBT Business Bootcamp 2013 welcomes Ireland’s brightest young business minds to University College Dublin |
| 4th March 2013 |
|
BT Law Ltd To Provide Services to Motor Claims Industry After Being Granted ABS Licence By Solicitors Regulatory AuthorityBT today announced the launch of BT Law Limited, a business that will provide legal services to corporate customers, initially in the motor claims market, having been awarded a licence to operate from industry watchdog the Solicitors Regulatory Authority (SRA). |
| 26th February 2013 |  |
BSkyB and BT acquire Premier League rights in the Republic of Ireland.The Premier League is pleased to announce that BSkyB and BT have been awarded seven packages of live audio-visual rights for transmission in the Republic of Ireland for seasons 2013/14 to 2015/16. |
| 25th February 2013 |  |
BT Group acquires ESPN’s UK and Ireland television channels business.BT Group and ESPN announced today that they have agreed that BT will acquire ESPN’s UK and Ireland TV channels business. |
| 6th February 2013 |  |
BT Sport logo mixes heritage and innovationBT today revealed its new BT Sport logo ahead of the company’s launch of new sports channels in the summer. |
| 6th February 2013 |  |
BT Blocks Nuisance Calls for customers in Northern Ireland with New BT6500 Phone.Nuisance calls are a major issue in the UK with BT receiving over 50,000 calls to its Nuisance Calls Advice line every month. |
| 1st February 2013 | |
BT Launches Better Value Totally Unlimited Broadband for Northern Ireland CustomersBT has raised the stakes in the battle for broadband customers by introducing Totally Unlimited Broadband on all but its entry level offerings – and cutting the price. |
| 31st January 2013 | |
BT Group results for the third quarter and nine months to 31st December 2012BT Group plc (BT.L) today announced its results for the third quarter and nine months to 31 December 2012. |
| 31st January 2013 |  |
Clare Balding to front her own sports chat show on BT SportAward-winning broadcaster Clare Balding has signed up to present a unique programme for BT Sport. |
| 15th January 2013 |  |
BT SmartTalk makes smartphone calls cheaperBT customers in Northern Ireland could save money on their smartphone calls with BT’s new free SmartTalk app which launched today. It is the first app launched in the UK to link an iPhone with a customer’s home phone calling plan. |
| 14th January 2013 |  |
Kinsale Community School, Cork Celebrates 3rd Win in 7 yearsCiara Judge, Emer Hickey and Sophie Healy-Thow are Announced Winners of the BT Young Scientist & Technology Exhibition 2013. |
| 27th December 2012 |  |
Space, Mega Robots, Crazy Science and Your Stomach...Fancy seeing Dr. Who’s Dalek and Star Wars R2D2 go head to head in a battle of the robots? |
| 20th December 2012 |  |
New Year’s Eve 2013 celebrations to mark the City’s Sea ChangeAnticipation is building for what is set to be a spectacular welcome to City of Culture 2013 on 31st December in Derry~Londonderry. |
| 19th December 2012 |  |
BT Ireland scoops Avaya Ireland Partner of the Year AwardBT Ireland has been awarded Ireland Partner of the Year 2012 at Avaya’s annual Partner Awards, which took place in Birmingham. |
| 14th December 2012 |  |
BT Builds on Programme Success and Expands Further into Rural CommunitiesOne year on and BT’s Connected Communities programme is rolled out into more rural communities across Northern Ireland. |
| 6th December 2012 |  |
BT’s Give As You Earn scheme offers a helping hand to Northern Ireland charities this ChristmasRepresentatives from five Northern Ireland charities were invited to BT Riverside Tower to accept donations from the BT Northern Ireland Staff Charity Trust. |
| 6th December 2012 |  |
BT Flex contact centre officially opens in Belfast, creating over 100 jobsMinister of Enterprise, Trade and Investment, Arlene Foster; with David Curry, a BT Team Manager, at the official opening of BT’s new flexible contact centre in Belfast which has created more than 100 jobs to date in Northern Ireland. |
| 22nd November 2012 |  |
Utilities launch winter readiness campaign (Northern Ireland)The chief executives of Northern Ireland’s main utility companies have met with Stormont Ministers to update them on an ongoing joined-up campaign to prepare for any potential disruption caused by extreme weather. |
| 19th November 2012 |  |
Improving access to government services – WilsonFinance Minister Sammy Wilson today announced BT has been selected as the new NI Direct Strategic partner to help improve the public’s access to government services in a contract worth £20 million. |
| 16th November 2012 |  |
NI Science Buffs Get Set for School’s ExhibitionBT today announced that 33 projects from 63 students across Northern Ireland schools have qualified for the next BT Young Scientist & Technology Exhibition, one of the largest and longest-running events of its kind in the world. |
| 13th November 2012 |  |
New BT apprentices recruited to help meet the demand for Superfast Broadband services in Northern Ireland.Hundreds apply for the latest intake of BT engineering apprentices from across Northern Ireland and beyond. |
| 6th November 2012 |  |
BT Young Scientist & Technology Exhibition Entries Keep Climbing for 2013Over 4,000 students with 1,879 ideas for a better future |
| 1st November 2012 | |
Northern Ireland locations amongst the highest in the UK for fibre broadband uptakeBT has today revealed that many Northern Ireland locations, including Baillies Mills, Campsie, Castlereagh, Helen’s Bay and Dervock, are recording some of the best take-up figures for fibre broadband in the UK. |
| 23rd October 2012 |  |
Derry~Londonderry in pole position on broadband as City of Culture draws nearOne year after the completion of the major fibre roll-out in Derry-Londonderry, BT, the principal partner of City of Culture 2013, has announced that take-up of high speed fibre broadband is very strong in the region. |
| 25th September 2012 | |
BT Young Scientist & Technology Exhibition Winners Take First Prize at EU AwardsEric Doyle and Mark Kelly Awarded First Prize in Physics at EU Young Scientist Competition in Bratislava |
| 11th September 2012 |  |
Over 70% of Irish Students Feel That Their Opinions Are Ignored By Adults - BT SurveyBT Young Scientist & Technology Exhibition reveals key insights into issues students |
| 27th August 2012 | |
Lord David Puttnam to Deliver World Premiere in Education Series from Skibereen to AustraliaUniversity modules delivered using technology from BT and Cisco |
| 14th August 2012 | |
BT backs Derry Digital Festival with free places for young people.BT has today announced its support for CultureTECH, a new media and technology event, which will take place in Derry-Londonderry at the end of August. The company’s involvement will see up to 200 young people being invited to attend the event for free. |
| 31st July 2012 | |
BT Commits to Three Year Deal as Official Communications Partner of Ulster RugbyBT today announced a three year partnership with Ulster Rugby which sees the two organisations team up until the end of the 2014/15 season and establishes BT as the Official Communications Partner of Ulster Rugby |
| 30th July 2012 | |
BT and Alcatel-Lucent Collaborate to Offer IP VPN Services to Business Customers in IrelandBT Ireland has confirmed that it will use Alcatel-Lucent's successful IP portfolio (7750 Service Router and 5620 Service Aware Manager), to underpin it's recently launched IP Connect Ireland service as part of its extensive network infrastructure in Ireland. |
| 5th July 2012 | |
Tourism Ireland moves to a BT hosted Cloud platform to cut costs and gain efficiencies.Tourism Ireland has moved the majority of its IT operations to a private cloud based solution in BT’s Dublin data centre in a five-year deal worth €850,000. |
| 8th June 2012 | |
Lord David Puttnam Partners with BT Ireland to Deliver Education to Students Around the GlobeLord David Puttnam, today announced a new venture in online education which will see him deliver modules to university students using technology that has been enabled and powered by BT Ireland and Cisco. |
| 23rd May 2012 |  |
Northern Ireland: From Analytics to Innovation — Students at the BT Young Scientist & Technology Exhibition Adapt to a Changing IrelandBT today launched the 2013 BT Young Scientist & Technology Exhibition and is calling on students throughout Northern Ireland to enter their ideas and inventions by the 1st October 2012. As part of the launch, BT has released research on trends in the projects entered over the past six years (2007-2012 exhibitions) to understand patterns in students’ thinking, how they make decisions and from where they draw their inspiration and subject matter. |
| 17th May 2012 |  |
BT wins £20m contract to partner Belfast Trust in healthcare transformationBelfast Health and Social Care Trust have chosen BT, one of the world’s leading communications and IT services companies to be the single supplier of voice and data communications in a five-year deal worth up to £20 million. |
| 2nd May 2012 | |
Investment Boost for Northern Ireland as BT Announce Unique New Contact CentreBT today announced that it is creating a new state-of-the-art contact centre in Belfast, Northern Ireland. The centre will provide around 120 new jobs for multi-skilled customer service advisors and managers who can work flexibly across any part of BT Group that requires additional resource quickly. |
| 11th April 2012 | |
Broadband race hots up in Northern Ireland as BT Infinity gets even faster — and at no extra cost!BT Retail has turned up the speed dial in the broadband battle by announcing a range of speed increases for its customers for no extra cost. |
| 28th March 2012 | |
Multi-million euro investment announced for BT's Dublin data centreBT Radianz awarded "Cloud Computing: Innovation of the Year" Award. |
| 25th March 2012 |  |
Next-Generation Entrepreneurs Get to Work at Innovation & Mentoring Skills CampBT Radianz awarded "Cloud Computing: Innovation of the Year" Award. |
| 21st March 2012 | |
Irish Stock Exchange Joins BT Radianz Cloud CommunityBT and the Irish Stock Exchange (ISE) today announced that market data from the ISE is now accessible to the 15,000+ global member sites in the BT Radianz Cloud. |
| 8th March 2012 | |
BT Connect: A New Dimension of Intelligent Networks for BusinessBT today announced a significant update to BT Connect, its innovative portfolio of networking solutions for Irish organisations. The move establishes 'intelligence' as a new dimension for the definition of network performance alongside speed, availability, scope, security and resilience. |
| 8th March 2012 | |
BT To Provide Outsourded Network Services to Standard LifeBT has signed a five-year outsourcing deal with Standard Life, a leading provider of long term savings and investments. |
| 16th February 2012 |  |
New ‘FOR A PENNY’ Phone and Broadband deal from BT BusinessBT Business today announced a new 1p broadband and phone deal to help small and medium businesses in Northern Ireland get more value from their communications spend. |
| 13th January 2012 |  |
Synge Street Leaving Cert Students Eric Doyle and Mark Kelly Announced as Winners of the BT Young Scientist & Technology Exhibition 2012The winners of the 48th annual BT Young Scientist & Technology Exhibition 2012 have been announced! Students from St. Mary’s College Co. Derry and Ballyclare High School, who this week showcased their projects at the prestigious event, have been formally recognised at the awards. |
| 13th January 2012 |  |
Northern Ireland Students Shine at the BT Young Scientist & Technology Exhibition 2012The winners of the 48th annual BT Young Scientist & Technology Exhibition 2012 have been announced! Students from St. Mary’s College Co. Derry and Ballyclare High School, who this week showcased their projects at the prestigious event, have been formally recognised at the awards. |
